Cleveland (PRWEB) June 29, 2016
Grinnell Mutual Reinsurance, the largest primary reinsurer of farm mutual companies in North America, was recognized for its use of case management capabilities within the OnBase enterprise information platform. Without custom coding, a solution was configured to link all information and notes related to policies and claims for greater collaboration and transparency. Since first implementing the solution in 2010, and enhancing it over time, Grinnell Mutual Reinsurance has increased visibility between its Claims and Underwriting departments, gained greater consistency in processes, improved customer service levels and underwritten more business, faster.
“Our OnBase case management solution provides a 360-degree view of policy and claim information, which has improved collaboration between our Underwriting and Claims departments and transformed our processes,” said Missy Gaul, IT manager at Grinnell Mutual Reinsurance. “The ability to see all notes surrounding a policy or claim, as well as the decision trail behind those processes, from one central place, ensures we have total visibility to improve both compliance and service levels.”
“The OnBase case management solution provides a comprehensive view of the information our employees need to manage, review and validate provider enrollment applications,” said Janet Kyle, executive vice president for Government Health Administrators at WPS. “The solution helped us drastically reduce processing times to become one of the most efficient Medicare Administrative Contractors (MAC) for provider enrollment. It’s been so successful that our executive team has decided to expand OnBase across the entire Government Health Administrators (GHA) division to gain additional efficiencies.”
“It’s clear that the new age of information management demands innovative solutions that support the knowledge worker and equip them to handle content-enabled, information-intensive work,” said Cara McFarlane, global insurance portfolio marketing manager at Hyland, creator of OnBase. “Grinnell Mutual Reinsurance and WPS are two examples of forward-thinking organizations taking a holistic approach to information management to drastically transform processes and deliver exceptional service. We congratulate them for earning the Global Awards for Excellence in Case Management, and look forward to seeing the ongoing success of their OnBase solutions.”
For more information about OnBase case management functionality, visit OnBase.com.